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Shipping and Returns

Shipping Information

STANDARD DELIVERY & PROCESSING 

Please allow up to 5 days before your item ships via UPS. We ship artwork within the continental United States. Please note that the rates we charge for shipping and handling fees at checkout are an accurate reflection of the rates that we incur from our shipping partners to safely package and deliver your order.   If you have questions about shipping, delivery or returns, please email our Customer Care team at support@tracyupton.com

Note: Items ordered together may not arrive together. We ship to the US and CANADA only. Unfortunately, we do not ship to PO or APO Boxes at this time. 

 DELIVERY AND PROCESSING CHARGES

Sales Order Total  Ground Delivery Fee 2nd Day (Rush) Delivery Fee
$0.00 thru $30.00 $12.00 $26.00
$30.01 thru $120.00 $16.00 $33.00
$120.01 thru $200.00 $24.00 $39.00
$200.01 thru $500.00 $34.00 $49.00
$500.01 thru $750.00 $50.00 $65.00
$750.01 thru $1000.00 $62.00 $77.00
$1000.01 thru $2000.00 $86.00 $101.00
$2000.01 thru $3000.00 $124.00 $139.00
$3000.01 and up 4% 6%
Note: Delivery and processing charges are applied for each delivery on an order.

      

SHIPPING TO ALASKA & HAWAII

For shipments to Alaska and Hawaii, email our customer care team at support@tracyupton.com. Expedited deliver and freight delivery is not available to these areas. Your order should arrive in approximately 10-14 business days. Please note that some oversized or heavy items cannot ship outside the continental US. 

STANDARD DELIVERY & PROCESSING FOR PILLOWS

2 Day and Overnight - rates available upon request

CanadaPost Service Available Upon Request

If no one is available to accept delivery of your package, it is at the discretion of the carrier to either leave the package at your residence or leave a notice advising you that your order is available for pick-up or re-delivery. Tracy Upton/Pillow Decor does not accept responsibility for unclaimed packages.

International Shipping

Tracy Upton must determine international shipping charges on an order by order basis. Please place your order and we will contact you to advise you of shipping charges. Please note that your credit card will not be charged until we have your email confirmation agreeing to the shipping charge.

International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. Pillow Decor does not charge these fees, and we have no control over the amount of the fees. All such fees are your responsibility, and are not included in the shipping charges quoted to you. Please contact your customs office for information about additional fees.

RETURNING MERCHANDISE

We do not accept returns on art or final sale items.

We do accept returns on all pillows sold by Tracy Upton within 15 days of receipt for a full refund less shipping. Your return package must be post-marked within 15 days of the date your received your items. Please note that for orders that received free shipping, a $5.99 outbound shipping charge will be deducted. Orders that are 'refused' at point of delivery will have outbound and return shipping charges deducted. Please note that all Event Sales are final and are not eligible for return.

Tracy Upton does not cover your return shipping costs. However, if the return is a result of an error we made in your order or a product defect, we refund all shipping costs, including your return shipping costs, and offer you a refund or a store credit if that is your preference. Refunds will be issued upon receipt and inspection of the returned products.

We cannot issue any refunds or exchanges for the return of certain items, including:

    Any item that has a return post-mark dated after the 15 day return period.

    Any item that is not in its original condition or is damaged.

    Any item that has been exposed to pet hair, smoke or perfume.

    Any custom made products.

If you would like to return any item(s) you must contact us to request a 'Returned Merchandise Authorization' number (RMA#). Please email us at support@tracyupton.  In your email, please list the product name and quantities of the items you are returning.

Please ship US returns to:

Pillow Decor Ltd.

Returns Dept. c/o IPS

1750 Grant Ave.

Blaine, WA 98230

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Copyright © Tracy Upton 2016